Interview with Melissa Costello, MD, FACEP

Chair, ACEP EMS Committee
By Jenifer Goodwin

Growing up in a small town in suburban Connecticut, Melissa Costello and her teammates on the high school rowing team volun­teered at their local fire station/ambulance base. “In Connecticut, and really throughout New England, there are large municipal fire departments in the cities, but virtually everything else is done by volunteers,” Costello says. “For us teenagers, it was a good place to hang out with some structure away from our parents.”

Those experiences turned out to be a first step toward a career in medicine. She took an EMT course and joined her campus res­cue squad, GERMS (Georgetown Emergency Medical Response). After moving to Alabama to attend medical school, she volunteered as an EMT-Intermediate for Mobile County EMS and worked for NorthStar Paramedic Service in Tuscaloosa. “I enjoyed actually doing some hands-on patient care in the midst of medical school, which is very book-intensive in the beginning,” says Costello, who was her medical school’s campus class president. “I also enjoyed the people. EMTs and paramedics are really a fun group.”

Today, Costello is an emergency physician at Singing River Health System in Ocean Springs, Miss., and associate medical director for Acadian Ambulance’s Mississippi operations, as well as associate medical director for Baptist Hospital’s helicopter EMS service, Baptist LifeFlight, based in Pensacola, Fla. She is also the EMS committee chair for the American College of Emergency Physicians.

What makes a great medical director? Engagement. The primary thing is being engaged with the crews, being available to bounce off questions and information and being an advocate for your people in the field. They get a lot of grief from the hospital side, and they need to know you have their back.

Field background and coming up through an EMS system help a lot. Having worked as an EMT and on an ambulance has helped me, although I don’t think it’s absolutely critical.

Why is ACEP interested in promoting EMS Week? As a specialty organization of emergency physicians, ACEP really understands that EMS is.a critical component of what we do every day. A substantial chunk of our patients arrive by EMS, and when EMS does their job well and we can help them do their job well in the field, we get patients who are better treated, more stable and it makes our jobs easier. We promote EMS Week because we want to lay the groundwork for a good working partnership between the hospital provid­ers and EMS providers.

What misperceptions does the public have about EMS? The public’s misperception of the EMS profession is that providers are ambu­lance drivers, as opposed to EMT or para­medics. The public is failing to understand that the people who arrive at your house or your accident scene are skilled and educated, and come with training and equipment and the capability to handle an emergency. It’s not just that they have the keys to the vehicle that has lights and sirens on it.

Has the EMS profession itself contributed to those misperceptions? It has, but it’s probably a function of what EMS grew out of, which was a very fragmented system. There were fire departments that took on some EMS re­sponsibilities. Then there was private and commercial EMS, as well as third-service EMS. The benefit physicians and nurses have is there is a consistent environment, and the standards are essentially the same everywhere you go. Where we are in EMS is about 40 years behind nursing from an evolution standpoint.

Physicians have a national standard for education. You go to medical school for four years, graduate with an M.D. or D.O., take certain tests and then you’re eligible for a license. Nursing has also evolved into a place where the education for an R.N. is nationally recognized and unified. EMS is getting there, but we’re not there yet. When we do get there, it will bring EMS into the realm of profes­sion rather than vocation.

You’re involved with ACEP’s “Creating a Culture of Safety in EMS” project. Why has safety in EMS emerged as such an important issue? The system of EMS we have has de­veloped natively; it’s not a system we designed, built and rolled out nationwide. As that has occurred, we’ve drawn people into EMS who are Type A personalities -people who want to run lights and sirens. As with fire and law enforcement, there was an expectation of a certain degree of manual difficulty to the job and a certain tolerance for injury and unsafe environments. If you got injured on the job, the attitude was, lilt’s EMS. It’s going to happen.”

Now we realize that a lot of these things don’t have to happen. Some of it is in how we engineer vehicles and equip­ment; some of it is in education. The push for safety in hospitals is also raising the profile of the importance of safety in EMS. Eventually, we are going to be held to the same standards as in the hospitals, but in the field, we have to work twice as hard to be as good.

In the hospital, there are redun­dancies in place to ensure safety. For example, in the hospital, let’s say you need a dopamine drip. The physician types the order into the computer, includ­ing the dose and the route to administer. The patient’s weight and allergy list is already in the computer. The drip will come from the pharmacy at the proper concentration along with administration instructions. The drug is mixed by techs who deal with drugs all day, supervised by a pharmacist with a Ph.D. If a dosage is above or below a certain threshold, the computer will alert you that the amount seems off. A drug order goes through multiple people and multiple computer systems before it gets to that patient, all of which are designed to prevent errors.

In EMS, a paramedic in the back of an ambulance takes the patient’s blood pressure and says, “This patient needs dopamine.” They estimate a person’s weight. They may or may not have allergy lists. They pull out a bag from their box, mix the medicine themselves, hang up the drip, and in a lot of systems, count drops per minute to estimate rate. It’s a totally different environment. All that math is being done in their head, and their partner may be a basic EMT.
The other piece of the Culture of Safety project is provider safety. In the ER, we know verbal and physical assaults happen frequently. A report published in November 2011 from the Emergency Nurses Association found that 57 percent of ER nurses reported a physical or verbal assault in the prior seven days. The statistics are shocking inside hospitals, yet EMS is out there with these patients by themselves. Sometimes they have law enforcement and firefighters with them, but it’s almost an expectation in EMS that patients are going to do stuff to you.

Another aspect of provider safety is vehicle safety. Do we ever need to run lights and sirens? We don’t know for sure, although the data is pointing to no.

What needs to happen for EMS to live up to its potential as a community asset? Really helping the community understand that is there an untapped resource out there. The second part of it is making sure that communities hold their providers to a high standard. Communities need to be clear about their expectations for EMS. They need to define what treatments they want available in their community. And there needs to be a collaborative relationship between EMS and commu­nity representatives.

Jenifer Goodwin is a journalist specializing in EMS and is the associate editor of the newslet­ter Best Practices in Emergency Services.[/vc_column_text][/vc_column][/vc_row]